Refund & Cancellation Policy

To avoid any cancellation or dispatch fee, you must notify Plumber Next-Door of your cancellation or reschedule request at least twenty-four (24) hours before your scheduled service window begins. Notice can be given by:

• Calling (762) 380-3008, or
• Emailing plumbernextdoor@prosolutionworks.servicehubco.net

The cancellation is effective when we receive and confirm the notice — please get a confirmation reply or call back. Voicemails left less than 24 hours before the appointment are not considered timely cancellation.

If you cancel less than 24 hours before the scheduled window, reschedule on the day of service, are not present at the property at the scheduled time, refuse access to the contractor, or the work area is not accessible/safe, a cancellation / dispatch fee may apply. The fee covers the contractor's time, fuel, and lost booking slot.

Diagnostic and trip fees are charged for the contractor traveling to your location and inspecting the issue. These fees are non-refundable once the contractor has been dispatched, even if you choose not to proceed with the recommended repair.

Quotes provided after diagnosis are not invoices. Once you accept a quote (verbally, in writing, by signature, or by allowing the contractor to begin work), the work is considered authorized. Cancellation after parts have been ordered or work has begun may result in charges for parts already ordered, restocking fees, and labor performed up to the point of cancellation.

All on-site plumbing work is performed by independent licensed contractors who are solely responsible for their workmanship and any associated warranty. Refund or repair claims on completed work are evaluated on a case-by-case basis and resolved between the customer and the assigned contractor. Plumber Next-Door is happy to help facilitate communication but does not guarantee any refund.

Generally, no refund will be issued for:

• Work completed and approved by the customer at the time of service;
• Parts and materials installed at the customer's request;
• Damage caused by misuse, neglect, freezing, or unrelated property issues after service was completed;
• Customer-supplied parts that fail or are incompatible.

If you are not satisfied with the workmanship of a completed job, contact us within seven (7) days of the service date. We will coordinate with the assigned contractor to inspect the issue and, when warranted, arrange a re-service at no additional labor charge under the contractor's standard workmanship warranty.

Emergency, after-hours, weekend, and holiday dispatches are final-sale once dispatched. The dispatch and emergency surcharge are non-refundable once a contractor has been routed to your address.

Please contact us first before initiating any chargeback with your card issuer — most disputes can be resolved quickly. Chargebacks filed without first contacting us, or for services that were properly delivered, will be contested with documentation and may be referred to collections, including all applicable fees.

Approved refunds are issued to the original payment method within 5–10 business days of approval. Bank or card processor timing may add additional days.

We may update this policy at any time. The version in effect at the time of your service request governs that request. See our Terms of Service for the full agreement.

Call (762) 380-3008 or email plumbernextdoor@prosolutionworks.servicehubco.net.